Pickle Legal Hub

We’re a digital business made for the modern age, but even we can’t escape the occasional legal document or unexciting form, we just try not to print them. Policies last reviewed April 2026.

Agreements

Core contracts that govern your use of Pickle services and our website.

Customer Terms

Core terms for using Pickle services.

Website Terms of Use

Rules for using our website and online services.

Phoneword Licence Terms

Terms for licensing and using a phone word with Pickle.

Emergency Lift Phone Service Addendum

Additional terms applying to emergency lift phone connections.

Customer policies

Policies that explain your rights, how we handle your data, and what to expect in common situations. Cookie information is covered in our Privacy Policy.

Privacy Policy

How we collect, use and protect your personal information.

Acceptable Use Policy

What’s allowed and not allowed when using our services.

Financial Hardship Policy

Support options if you’re experiencing financial difficulty.

Customer Service Guarantee

Our service commitments under Australian regulations.