Onsite and remote IT expertise to design, secure and optimise your systems — from audits and remediation through to full project delivery.
✓ Australian‑owned and operated ✓ 1,100+ clients ✓ Since 2013
Onsite and remote IT expertise to assess, fix and document your environment — without the drama. We scope clearly, implement safely, and hand over clean documentation so your next change doesn’t break something else.
Direct access to technical people who can diagnose and fix — not just log tickets.
We label, document and hand over so the next change doesn’t break the environment.
Least-privilege access, safe segmentation, and sensible hardening included.
Experience with strata, shared comms rooms, MDFs, mixed-vendor systems.
Clear scope. Safe changes. Clean handover.
Routers, switches and Wi‑Fi — installed, baselined and labelled.
Identify coverage issues and interference, then remediate.
Risk, performance and supportability — with prioritised recommendations.
Plan, execute and roll back safely if required.
Configs, credentials handover and diagrams as needed.
Practical hardening applied or delivered via a dedicated security audit.
Clear deliverables, timeline and handover. Best for installs and audits.
Flexible delivery with a not‑to‑exceed cap on request.
Tell us what you need and we’ll send a fixed-scope quote (or a clean range) with recommended next steps.
No documentation or backup of device configurations.
Untracked privileged accounts and shared logins.
Risky changes without a tested fallback.
Dead zones and interference impacting staff and voice.
Straight answers about scope, timelines, onsite work, and how we quote.
What’s included in a Professional IT Service engagement?
A defined scope, onsite/remote delivery, validation/testing and a clean handover with documentation and recommendations. See What we manage.
Do you offer fixed‑price work?
Yes — where scope is clear. If discovery is required, we start with an audit or assessment and then quote remediation. See IT environment audits.
Can you work with our existing IT provider or strata manager?
Yes — we coordinate access, scheduling and technical handover without disrupting existing agreements. See Why choose Pickle?.
Do you provide onsite services across NSW?
Metro Sydney is standard; regional NSW is available by arrangement (travel/call‑out may apply). For national remote support see Network device management.
How quickly can you start?
Audits can often be scheduled within days; installs depend on hardware availability and site access. We’ll confirm timelines during scoping. Next step: Request a quote.
Will we receive documentation after the work?
Yes — you’ll receive configuration standards, credentials handover process and recommended next steps. See Documentation and labelling.
Can you include cybersecurity improvements during an audit or install?
Yes — we can include baseline hardening (MFA, admin controls, backups) or run a dedicated audit. Related: Cybersecurity.