Service overview
Pickle provides managed IT, network device management and business internet with local Australian support. We build and manage your networks and communications so you can reduce downtime and simplify IT for your team.
Managed IT and network services that reduce downtime
We manage networks, devices and connectivity so your business stays online, secure and productive.
✓ Australian-owned and operated ✓ 1,100+ clients ✓ Since 2013
What we manage for you
Network device management
Proactive monitoring, patching and documentation for routers, switches and firewalls.
Professional IT services
Implementation projects, audits and hands-on support when you need it.
Why customers choose Pickle
One partner for networks, internet and telecom services
Fewer vendors and simpler billing — we manage network, internet and telecoms together.
Proactive monitoring to reduce downtime
We monitor devices and respond before small issues become outages.
Clear pricing and local support
Transparent quotes and fast, local Australian support when you need it.
Dedicated account managers
Strata and multi‑site customers get a single contact for coordination and reporting.
Our Professional IT Services
Network device installation
Install and configure routers, switches and access points with documentation.
Connectivity and communication audit
Find bottlenecks across voice, data and Wi‑Fi; get a clear improvement plan.
IT environment audit
Assess hardware, software and integrations with practical recommendations.
Cybersecurity audit
Review controls and vulnerabilities; prioritise fixes for your team.
How our service works
What to expect: Nationwide remote support, on‑site by arrangement, multi‑site coordination and after‑hours windows.
Discovery
We assess your sites, connectivity and devices and recommend a practical improvement plan.
Onboarding
We configure monitoring, security and network policies and hand over documentation.
Ongoing support
Patching, monitoring, reporting and a single contact for issues.
Cybersecurity for SMEs
Audits, managed PC and managed firewall — start with a security consultation.
Cybersecurity audits
Identify gaps and prioritise fixes.
Managed PC
Protect and manage your workstations.
Managed firewall
Policy management and monitoring.
What customers say
Pickle simplified our building communications and keeps our network running reliably.
Facilities Manager, Sydney strata building
Clear advice and fast support. They fixed problems our previous provider ignored.
Retail business owner, Melbourne
Frequently asked questions
How do you charge for managed services?
Pricing depends on device count, number of sites and the coverage you need. After a short scoping call we’ll send an itemised proposal with options and no lock‑in. See typical inclusions in Network device management and Managed PCs. To start, talk to our team.
Do you support strata buildings and emergency lift phones?
Yes — portfolio reporting and building‑wide services are supported. For lift phones, our service is designed to support AS1735/BCA obligations; book an assessment to confirm specifics for your building. Learn more: Emergency lift phone and Apartment building technology.
What are your response times and SLAs?
Targets are agreed during quoting and confirmed at onboarding, with clear escalation paths. If you require strict SLAs, we’ll scope to suit and document them. See service models in Professional IT services.
What devices do you monitor and manage?
Routers, switches, Wi‑Fi and firewalls by default. We can add workstations via Managed PCs and coordinate with your existing systems. See scope in Network device management.
Can you manage multi‑site networks and portfolios?
Yes — central monitoring, coordinated updates and consolidated reporting across sites and buildings. See examples in Apartment building technology.
How do we get started?
Choose the service you need and send a short brief. We’ll confirm scope, timelines and next steps. Start here: View all services.
Not ready to book a consultation?
Send us a short message and our team will respond with options and next steps.
Ready to stabilise your IT and network environment?
✓ Australian-owned and operated ✓ 1,100+ clients ✓ Since 2013